Shipments and returns

As part of our commitment to providing a seamless experience, please note that your delivery is estimated to arrive within a window of 21 to 35 days from the date of your order.

To keep you informed, we will send you an email notification three days before your scheduled delivery date. This will provide you with ample time to make any necessary arrangements and ensure a smooth delivery process.

Should you have any specific requests or questions about your delivery, please don't hesitate to contact us. We are here to assist you and make sure your order reaches you as expected.

Your pack shipment

At Doors and Worktops, we value every aspect of your shopping experience, and that includes ensuring a smooth and reliable delivery process.

  • Standard Orders: For our standard orders, we typically ship via a trusted delivery pallet service. You'll find the estimated delivery time listed at the bottom of each product page, and we are committed to making every effort to ensure that your product reaches you on time, if not sooner.
  • Custom-Made Products: When it comes to custom-made products, we understand that your needs are unique. We take a personalized approach and usually arrange the shipment of these products with our customers via email communication. If you have any questions or require specific information about the delivery date for your custom-made item, please don't hesitate to contact us. Our team is here to assist and ensure a seamless process.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Thank you for choosing Doors and Worktops.

We appreciate your trust, and we are committed to keeping you well-informed and satisfied throughout your journey with us.