The goods will have to be in resalable condition, including undamaged packaging and in the same condition as when they were received. If the goods are being returned because they are faulty or not as described, then we will refund the initial cost of the items, including the original outgoing postage charge. If the goods are being returned for any other reason, then we will only refund the initial cost of the items and the customer will be responsible for the return carriage costs. Please note that it is the customer's responsibility to ensure that the goods are properly packaged and protected during transit to prevent damage. If you want to return your unwanted goods, you must inform us within 14 days of receiving them and obtain a return authorization before shipping the goods back to us. Your payment will be refunded using the same method used to place the order.
What goods are not returnable?
The following products are not eligible for returns:
- discounted goods,
- cut to size kitchen laminate worktops, island and splashbacks,
- custom goods,
- swimming pools,
- jacuzzi,
- hot tubs